Privacy Policy

Last updated: April 14, 2025

Aero AI Labs, Inc. ("Aero", "we", or "us") is committed to protecting your privacy. This Privacy Policy describes how we handle data in connection with our website, products, and services (collectively, the "Services"), and applies to:

• Visitors to our website
• Individuals who contact us or request a demo
• Customers and users of our platform
• Business partners and vendors

Aero is a warehouse-native analytics platform. Our architecture is designed to keep customer data where it belongs — in your environment. This policy outlines what we collect, how we use it, and your rights.

1. How We Handle Customer Data

Aero is built to operate within your infrastructure. We do not copy, store, or extract your source data.

• In most cases, data is processed directly within your cloud environment (e.g., Snowflake).
• In certain use cases, data may be processed ephemerally in isolated, customer-specific infrastructure temporarily provisioned by Aero (e.g., secure cloud containers).
• This infrastructure is short-lived, access-controlled, and destroyed immediately after processing.

We do not persist, log, or retain any customer data. Unless explicitly authorized (e.g., for support), Aero never stores data from your systems.

2. Information We Collect from Our Website

When you visit our website or interact with us, we may collect limited personal data, such as:

• Name, email address, company name, and job title (if provided through a form)
• Communication preferences and demo requests
• Site usage data via cookies and analytics tools

We collect this information only to provide you with relevant content, support, or product updates.

3. Cookies and Analytics

We use cookies and similar technologies to:

• Improve website performance and usability
• Understand how visitors use our site
• Monitor interest in our product

This may include data like browser type, device type, IP address, pages visited, and time spent on the site. We may use tools like Google Analytics to help analyze site usage. You can manage cookie preferences in your browser settings.

4. How We Use Personal Information

We may use the information we collect to:

• Respond to demo requests and inquiries
• Send updates, content, and educational materials (opt-in only)
• Improve our website and user experience
• Fulfill legal or contractual obligations

We do not sell your personal information to third parties.

5. Subprocessors and Hosting

Aero is designed to run primarily within your infrastructure, meaning customer data is processed in your cloud environment (e.g., Snowflake). In some cases, to support specific features or workflows, Aero may provision temporary, customer-specific infrastructure using trusted cloud providers like AWS or GCP.

In these cases:

• Infrastructure is isolated per customer, access-controlled, and destroyed after use.
• Customer data is processed ephemerally and never stored on Aero systems.
• We do not transmit customer data to any third-party vendors for processing or storage.

We use a limited number of subprocessors to support our website, communication, and internal business operations (e.g., CRM, analytics, billing). These subprocessors do not access customer data processed through our platform.

A list of subprocessors used for internal operations is available upon request.

6. Data Retention

• Customer data: Not stored or retained by Aero.
• Website form submissions: Retained for up to 2 years or until you request deletion.
• Account and contract data: Retained for the duration of the client relationship + 7 years, per legal and audit requirements.

7. Security Measures

Aero maintains strong technical and organizational measures to safeguard data, including:

• Encrypted, access-controlled infrastructure
• In-memory-only processing of client data
• MFA, device security, and least-privilege access internally
• Regular policy reviews and employee training

See our Security Policy for more information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If material changes are made, we will update the date at the top of this page and provide notice where appropriate.

9. Contact Us

If you have questions about this policy or our privacy practices, please contact:

Aero AI Labs, Inc.

hi@getaero.io